The hair service normally takes 30 minutes with my normal hair dresser.
Always great..upbeat staff, quality styling and products, affordable prices. Always friendly helpful and bend over backwards to accommodate.
I stated it was only 11:43 and she said, this appointment is actually 12.
The whole event didn't sit well so I called and said I really didn't appreciate the way she communicated with me and Ive never really heard any hair stylist deny a planned service, to customer who has booked in advanced. Long story short... I said I didn't expect her to service my hair after all of this and she said "Im sorry, (monotone voice) is there anything I can say to MAKE YOU FEEL BETTER"
She said "sorry," and I left.
Side note, this salon has treated me well with their hair services. I consider myself a generous tipper since I work in tipped wage as well. My hairdresser Liz and the other stylists always take care of me with respect.
Salon 3 Twelve is a great salon. Im talking about the one individual worker who turned into what was supposed to be a day of happiness and relaxation, into a stressful outcome.
I called the day before and booked an appointment for a shampoo, haircut and style before I had to drive down near the Metro Detroit Area later for a wedding with Jani (or Jayy-me?) last saturday at 11:30 a.m.
I wanted a golden natural color and received an ashy green and my ends turned out black and they refused to give me a refund. Now I need to go to a different salon to get it fixed. They also talked to me like my hair isn't actually green when I have multiple pictures showing that it is. do not go here unless you want green hair and really rude service and want someone to dismiss you. My hair is now fried and green and i am beyond upset.
I moved to town in march and was nervous about finding a stylist. Jani is a great stylist if you are looking for someone new and I always leave looking flawless.
Walking up to the chair, she then tells me that she's going to service my hair by FLAT IRONING my unwashed hair and DRY CUT IT... since she has an appointment at 1.
My nail appointment prior , went five minutes over and I ended up being ten minutes late for my hair appointment. I walked in to Jani? saying she has an appointment at 1, so she has to do a quicker service than usual, I said that wasn't a problem. I would just love a trim and a quick blow dry for the wedding later.
There was no one else in the salon but her and her off-the-clock coworker. I have never been so disappointment in someone.
She denied me service after making an appointment knowing it was for a special occasion.
Salon 3twelve is a US Beauty Salon based in Mount Pleasant, Michigan. Salon 3twelve is located at 312 W Broomfield St, Mt Pleasant, MI 48858, USA.
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