The custom team where more than a cut above in professionalism.when all said and done the installation process look as a classic touch of art. Check out the york heat pump & cost factor it's awesome.
After a week we noticed 3-4 very minor issues, and I emailed Tyler with my concerns. I had a reply from him the next day, and they were back to fix the issues within 48 hours. It's nice to see a contractor take such pride in their work, and to make sure the customer is completely satisfied.
Tyler took the time to communicate with me in a timely manner, and add and subtract items from the estimate as we fine tuned out needs.
We've been dealing with custom for the last 12 years - annual furnace check and cleaning in the fall, and AC check and cleaning in the spring.
We have used our local heating company since 2000. They have continued to take great care of us even as they branched out from their original location in Vestaburg to the Mount Pleasant area in recent years. A month ago we had an emergency situation with our fuel oil furnace on a Saturday and they were here within an hour as the house smelled horribly of fuel. There tech trouble Shot and informed us our furnace was no longer safe to use. We purchased our new modern furnace and they installed on date promised with in days and the 2 tech’s were professional courteous and worked well together and cleaned up messes that were created. Thank you Adam Cummings and Ryan! We also went to there office the same week and purchased a gas log insert to update our existing insert in our fireplace. We feel they have great quality with best prices An they stand behind their work. We highly recommend Custom Heating An Plumbing!
They took the time to file the warranty, and a Consumers Energy rebate for us as well.
Last week we had them install (and remove the old unit) a new furnace and central air conditioning unit, since our 22 year old unit was on its last leg.
Custom installed a new furnace and air conditioner for us this summer. The furnace is highly efficient and the air conditioner is so quiet we can hardly hear it run! Tyler Lemmer and his crew were extremely professional and we couldn't be more pleased with the results! Lower energy bills, here we come...
They took the time to answer my questions as they did the installation, and explain the operation of the units. The price was right and they were very professional all the way through the process.
Came out for regular maintenance on my furnace, then quoted me $2000 for ductwork. They also never removed the jumper wire to shut the furnace off. Furnace would not shut off and I had to call on Christmas eve to get an emergency visit since the house was at 85 and would not shut off. Guy came out and said “yup, we forgot to move the jumper wire sorry this is on us”. He left and a day later the house would not heat up went to 30° because it was 2° That night. So I had to call at 10 o’clock after work for a THIRD time and the technician who was on call never responded. Had to pay another guy $130 to come out and fix the problem which ended up being them forgetting to turn on the gas... So all in all I spent four hours of my life dealing with their problems, the cost of their services, and a ridiculous heating bill, then on top of that another $130 for the other guy to fix their problems.
Custom Heating Plumbing is a US Plumber based in Mount Pleasant, Michigan. Custom Heating Plumbing is located at 1923 Packard Rd, Mt Pleasant, MI 48858, USA.
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